PRESIDENT’S REPORT
Advanced Contact Solutions, Inc.
Advanced Contact Solutions, Inc. (ACS) moves forward at a new pace of development just as the Philippine contact center industry gains maturity. The company is advancing steadily in terms of scale and credibility, securing sustainable growth and profitability. ACS remains at an advantageous position not only from the perspective of both clients and employees but in support of an industry that is helping sustain the country’s new economy.
As the outsourcing business continues to boom worldwide, ACS enjoys robust market gains that translate into greater product and service capabilities. The Company earned a net income of Php 360 million in 2005, up 171% from a net income of Php 133 million in 2004.
Seating capacity increased to over to 3,000 in the fourth quarter of 2005 as a new contact center site was put up in Makati City. Formerly an Asian Bank headquarters, it is currently home to a new production facility, a state of the art recruitment center, fully-equipped training rooms, as well as a complete Employee Care Center. In conjunction, ACS has diversified into outbound call center services, starting with a 55-seat outbound program expected to ramp up to 250 seats by the end of 2006.
Sustainable growth would not be possible without the effective management of the company’s most vital resource – people. ACS remains dedicated to not only finding but maintaining world-class contact center talents with a genuine passion for excellence.
A manpower complement of over 4,300 to date keeps the company well-fueled, nearly twice the headcount in the first quarter of 2005. The ACS Training Academy provides employees a real opportunity for continuing education and professional development. A culture of fun and wellness at work further inspires personal development. The company owes its above-average hiring hit rate to the use of dynamic selection processes combined strategically with optimized retention practices.
It is our commitment to provide employees with a stable foundation for a successful long-term career
by instilling in them the right values for both professional and personal growth. We aim to leave this legacy to our people, helping them stay competitive long after they have moved on to other professions.
The company’s present achievements are further complemented by the organic growth and synergistic
new acquisitions of the Paxys group in 2005. ACS remains poised to be the global contact center of choice – thriving on market leadership without losing focus on sustainability, and the value of having the right people to back its leadership bid.
Victor M. Endaya
President and CEO
Advanced Contact Solutions, Inc. Director
Paxys, Inc.