Our Services
Data Conversion
Scopeworks started in the Legal and Medical Transcription business and transitioned into other digitization processes for clients in North America, Europe, Australia, New Zealand and the Asia Pacific region. With years of experience, our staff have the capabilities and expertise to take your business to the next level. We combine our experience with insights and skills to transform your processes and strategies, to help shape and improve how our clients structure and manage their business.
Customer Service
We have established a track record of providing best-in-class customer support services to a diverse range of clients across the world. Our client base includes companies from the Telecommunications, Financial Services, Travel, Energy and Retail industries in the major Western and Asian markets.
Technical Support
From Customer Service, we broadened our services into Technical Support to meet client’s requirements for troubleshooting, analysis and problem-solving interactions with their end-customers.
Facilities Management
With years of experience in building offices for Business Process Outsourcing (BPO) requirements and established partnerships with contractors and vendors, we were approached by clients and partners to provide these services for them. We provide Work Ready Seats for Operational and Disaster Recovery requirements, and can extend the services to cover Administrative, Facilities, Accounting, HR Services and IT support under our Full Managed facility solution.
Our Valued Partners
Quick List of our Clients and Partners through the years
Voice Technology Solution Provider
Provided quality control (QC) services for one of the leading Provider of Speech and Imaging Solutions in the world, with business products focused on Speech Recognition, Automated Telephone Directory services, Medical Transcription systems and Optical Character Recognition software. QC services covered voice to text conversion for voice messages and Research and Development support for voice recognition of commands for electronic devices.
English as a Second Language (ESL)
Scopeworks provide English as a Second Language (ESL) training for professionals and students in Japan, Korea and China. These classes help the participants to understand the fundamentals of the English language and enable them to practice it in a professional learning environment.
Data Processing
Provided end-to-end services for documenting intensive business processes for clients in Australia, New Zealand and the Asia Pacific region.
Visa Processing Service
Scopeworks provided inbound customer service support for a Visa Processing company that manages visa issuance-related administrative and non-judgemental tasks for its client governments. This project was subcontracted by the Department of Foreign Affairs and involved handling of visa and general inquiries.
Court Reporters Association
Provided quality control (QC) services for one of the leading Provider of Speech and Imaging Solutions in the world, with business products focused on Speech Recognition, Automated Telephone Directory services, Medical Transcription systems and Optical Character Recognition software. QC services covered voice to text conversion for voice messages and Research and Development support for voice recognition of commands for electronic devices.
Singapore Telco
Provided Outbound Sales services for the digital home product line (Broadband, IP TV and Cable) for the leading telco in Singapore.
Voice Technology Solution Provider
Provided quality control (QC) services for one of the leading Provider of Speech and Imaging Solutions in the world, with business products focused on Speech Recognition, Automated Telephone Directory services, Medical Transcription systems and Optical Character Recognition software. QC services covered voice to text conversion for voice messages and Research and Development support for voice recognition of commands for electronic devices.